terms of use and Privacy policy

1. Acceptance of Terms

Welcome to Mancala NEMT ("we," "us," "our," or "Company"). These Terms of Use ("Terms") govern your access to and use of the website mancala-nemt.com, our mobile applications, and all related transportation brokerage, scheduling, and related services (collectively, the "Services"). By accessing, browsing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (incorporated herein by reference). If you do not agree to these Terms, you may not use the Services.

2. Eligibility

You must be at least 18 years of age, or the age of majority in your jurisdiction, to use the Services. By using the Services, you represent and warrant that you meet these eligibility requirements and that you have the right, authority, and capacity to enter into these Terms.

3. Description of Services

Mancala NEMT provides a technology platform that facilitates the scheduling, booking, and management of non-emergency medical transportation (NEMT) between users ("Passengers" or "Healthcare Providers") and third-party transportation providers ("Transportation Providers"). We are a transportation broker, not a direct carrier. We connect users with licensed, independent transportation operators. We are not responsible for the actual provision of transportation services, which are performed solely by the independent Transportation Providers.

4. User Accounts and Registration

To access certain features, you must register for an account. You agree to:

• Provide      accurate, current, and complete information during registration.
• Maintain      and promptly update your account information.
• Keep      your password secure and accept all risks of unauthorized access.
• Notify      us immediately of any breach of security or unauthorized use of your      account.
• Be      solely responsible for all activities that occur under your account.

We reserve the right to suspend or terminate your account at our sole discretion, with or without notice, for conduct we believe violates these Terms or is harmful to other users, the Services, or our interests.

5. Acceptable Use

You agree not to use the Services to:

• Violate      any applicable local, state, national, or international law or regulation.
• Infringe      upon the intellectual property, privacy, or other rights of any third      party.
• Post      or transmit any content that is unlawful, harmful, threatening, abusive,      harassing, defamatory, vulgar, obscene, or otherwise objectionable.
• Impersonate      any person or entity or misrepresent your affiliation.
• Interfere      with or disrupt the integrity or performance of the Services or the data      contained therein.
• Attempt      to gain unauthorized access to the Services, other accounts, or computer      systems/networks.
• Use      the Services to book transportation for any illegal purpose or in an      unsafe manner.

6. Booking and Cancellation Policy

• Bookings: By      booking transportation through our Services, you authorize Mancala NEMT to      share your necessary personal information (as detailed in our Privacy      Policy) with the assigned Transportation Provider to fulfill the ride.
• Cancellations: You      agree to abide by our posted cancellation policy, which may include fees      for late cancellations or "no-shows." Specific cancellation      windows and fees will be displayed at the time of booking.
• User      Conduct: You agree to treat all drivers and personnel with      respect. We reserve the right to refuse service to anyone for abusive,      violent, or unsafe behavior.

7. Payments and Billing

If you make payments through our Services, you agree to pay all applicable fees as described at the point of purchase. All payments are processed by third-party payment processors. You agree to provide current, complete, and accurate billing information. We reserve the right to correct any pricing errors, even after payment has been requested.

8. Intellectual Property Rights

The Services, including all content, features, functionality, software, text, graphics, logos, and the overall design, are owned by Mancala NEMT or its licensors and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for personal, non-commercial use only.

9. Disclaimers and Limitation of Liability

• Service      "As Is": THE SERVICES ARE PROVIDED ON AN "AS      IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY      KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING      IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,      AND NON-INFRINGEMENT.
• Limitation      of Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, MANCALA      NEMT, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES,      AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,      CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES,      WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE,      GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR      USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) THE CONDUCT OR      CONTENT OF ANY THIRD PARTY (INCLUDING TRANSPORTATION PROVIDERS) IN      CONNECTION WITH THE SERVICES; OR (C) UNAUTHORIZED ACCESS, USE, OR      ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.
• Maximum      Liability: OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM      ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER IN      CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO      MANCALA NEMT IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE      LIABILITY.

10. Indemnification

You agree to defend, indemnify, and hold harmless Mancala NEMT, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to (a) your violation of these Terms, (b) your use of the Services, or (c) your interaction with any Transportation Provider.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of [Insert Your State, e.g., California], without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in [Insert County and State], and you hereby irrevocably consent to the personal jurisdiction and venue therein.

12. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. We will provide notice of material changes by posting the new Terms on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

13. Termination

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

14. General Provisions

• Entire      Agreement: These Terms, together with our Privacy Policy,      constitute the entire agreement between you and Mancala NEMT regarding the      Services.
• Severability: If      any provision of these Terms is held to be invalid or unenforceable, the      remaining provisions will remain in full force and effect.
• No      Waiver: Our failure to enforce any right or provision of these      Terms will not be considered a waiver of those rights.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Mancala NEMT
Palm Bay, Florida
info@mancala-nemt.com
(321) 806-9007

1. Introduction and Scope
Mancala NEMT ("we," "us," "our," or "Company") is committed to protecting the privacy of individuals who use our website, mancala-nemt.com, our mobile applications, and related transportation, brokerage, and scheduling services (collectively, our "Services"). This Privacy Policy ("Policy") describes how we collect, use, disclose, and safeguard the personal information of our users, which includes passengers, healthcare providers, facility staff, drivers, and other visitors ("users," "you," or "your").

By accessing or using our Services, you consent to the data practices described in this Policy. If you do not agree, please do not use our Services. This Policy does not apply to information collected by third parties, including through applications or content that may link to or be accessible from our Services.

2. Information We Collect
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household ("Personal Information"). This does not include de-identified or aggregated information.

We collect the following categories of Personal Information from various sources:

A. Information You Provide Directly

• Account      and Registration Information: When you create an account,      register for our Services, or sign up for communications, we collect      information such as your full name, email address, phone number, mailing      address, date of birth, and account credentials.
• Service-Related      Information: To provide non-emergency medical transportation      (NEMT) services, we collect:
  • Passenger       Information: This may include your pickup/drop-off addresses,       appointment details (time, facility, provider name), specific service       requirements (e.g., wheelchair assistance, oxygen support), emergency       contact information, and health information necessary for safe transport       (e.g., mobility limitations, condition notes provided by you or a       healthcare professional).
  • Healthcare       Provider/Facility Information: If you are booking on behalf of a       patient, we collect your name, title, facility, contact information, and       the patient's information as authorized.
• Demographic      Information: We may collect demographic details such as age,      gender, and marital status when you register or through surveys, primarily      to improve our services and for internal analytics.
• Payment      Information: If you make a purchase, our third-party payment      processors collect your payment card details, billing address, and      transaction history. We only receive confirmation of payment and the last      four digits of your payment card for verification purposes.
• Communications: When      you contact our customer support, submit forms, or respond to surveys, we      collect your contact information and the contents of your communication.
• Event      Registration: If you register for our events (online or      in-person), we collect your name, contact details, company, title, and any      event-specific preferences.
• User      Content: Information you post publicly on our Services, such as      reviews, comments, or forum posts.

B. Information Collected Automatically

• Device      and Usage Information: When you use our Services, we      automatically collect data such as your IP address, browser type, device      identifiers, operating system, referring URLs, pages viewed, links      clicked, and the dates/times of your visits.
• Location      Information: With your permission (which you can revoke in your      device settings), we collect precise geolocation data to facilitate ride      pickup and tracking, provide driver navigation, and enhance safety. We may      also estimate your location from your IP address.
• Cookies      and Similar Technologies: We use cookies, web beacons, and      similar tracking technologies to collect information about your      interactions with our Services, remember your preferences, and understand      usage patterns. For more details, please see our Cookie Policy [Link      to Cookie Policy].

C. Information from Other Sources

• We may      receive information about you from third parties, such as:
  • Healthcare       providers, insurance companies, or state agencies for eligibility       verification and service authorization.
  • Business       partners and data providers for supplementing demographic data.
  • Publicly       available sources.
  • Social       media platforms (if you interact with us there).
• We      combine this information with data we collect directly.

3. How We Use Your Personal Information
We use the Personal Information we collect for the following business and commercial purposes:

• To      provide, operate, maintain, and secure our Services, including scheduling,      facilitating, and managing transportation.
• To      process transactions and send related information (confirmations,      invoices, receipts).
• To      communicate with you, including responding to your requests and sending      service-related announcements.
• For      customer support and to verify your identity.
• To      personalize your experience and tailor content, offers, and services.
• To      send promotional communications, marketing emails, and newsletters (you      may opt out at any time).
• To      analyze usage trends, monitor the effectiveness of our Services, and      conduct research.
• To      comply with legal obligations, resolve disputes, and enforce our      agreements.
• To      protect the rights, property, or safety of Mancala NEMT, our users, or the      public.

4. How We Share and Disclose Your Information
We may share your Personal Information in the following circumstances:

• With      Service Providers: We share data with vendors who perform      services on our behalf, such as payment processing, data analysis, IT and      hosting, customer service, email delivery, marketing, and background      checks for drivers.
• With      Transportation Providers: To fulfill rides, we share necessary      passenger information (name, pickup location, destination, special      requirements) with drivers and/or affiliated transportation companies.
• With      Healthcare Partners and Payors: We may share information with      healthcare providers, facilities, insurance companies, or government      agencies as required for billing, eligibility, care coordination, and      authorization purposes.
• For      Legal and Safety Reasons: We may disclose information if required      by law, subpoena, or legal process; to protect our rights or property; or      in connection with an emergency involving danger of death or serious      injury.
• Business      Transfers: In connection with a merger, acquisition, financing,      reorganization, bankruptcy, or sale of assets, user information may be      transferred as a business asset.
• With      Your Consent: We share information for any other purpose      disclosed to you at the time of collection with your consent.

5. Your Privacy Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your Personal Information:

• Access      & Portability: Request access to or a copy of your Personal      Information.
• Correction: Request      correction of inaccurate or incomplete data.
• Deletion: Request      deletion of your Personal Information, subject to certain exceptions.
• Opt-Out      of Marketing: Unsubscribe from marketing emails via the link in      the email or by contacting us. You may still receive transactional      messages.
• Cookies: Manage      cookie preferences through your browser settings.
• Do      Not Track: Our Services do not currently respond to "Do Not      Track" browser signals.

To exercise your rights, please submit a request by contacting us at [Insert Email Address] or [Insert Mailing Address]. We will verify your identity before responding. You may have the right to appeal a denial and not to receive discriminatory treatment for exercising your rights.

6. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your Personal Information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention
We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with our legal obligations (e.g., tax, accounting, regulatory requirements), resolve disputes, and enforce our agreements.

8. Children's Privacy
Our Services are not directed to individuals under 16 years of age. We do not knowingly collect Personal Information from children under 16. If we learn we have collected such information, we will delete it. If you believe a child under 16 has provided us with information, please get in touch with us.

9. Links to Other Websites
Our Services may contain links to third-party websites. This Policy does not apply to those sites. We encourage you to review the privacy policies of any website you visit.

10. Changes to This Privacy Policy
We may update this Policy periodically. The "Last Updated" date at the top will indicate when changes were made. We will notify you of material changes by posting the new Policy on our website and/or via email. Your continued use of the Services after such changes constitutes acceptance.  

11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, don't hesitate to get in touch with us at:

Mancala NEMT
Palm Bay, Florida
info@mancala-nemt.com
(321) 806-9007